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FAQ

Q. I’ve lost my keys, do I have to get new locks fitted?

A. No, we can dismantle the lock for you and change the codes inside to fit a new key and the old key won’t work anymore. This saves you money.

Q. I’m locked out, will my existing key still work after you open my lock?

A. Yes, it is very rare for your key not to still work as normally there is no damage to the lock. After we gain entry we can also recode your locks if your keys are lost, as there will otherwise be a security risk. If the keys are merely locked inside the premises, which is very common, then it is not necessary to recode the the locks.

Q. Can I get window locks and a padlock to work with my front door key?

A. Yes we can install window locks, and also make you up a padlock, to work with your standard front door key if required.

Q. I want window locks fitted, can they all be on the same key?

A. Yes all your new widow locks can operate on the same key and we can often code your front door to match.

Q. Can I have all my locks work with just one key?

A. Generally we can do this, which is very convenient for you as you do not have to carry a huge bunch of keys any longer nor sort out which is the correct key.

Q. Can I get a padlock to work with my front door key?

A. Yes we can make you up a padlock to work with your standard front door key.

Q. I want window locks fitted, can they all be on the same key?

A. Yes all your widow locks can operate on the same key.

Q. Do we keep a record of key codes?

A. No. For your security we never record the codes of standard locks. However in the case of some high security systems we keep them registered but the keys are only issued to people authorised in writing.

Q. How do we prevent opening up premises for unauthorised persons?

A. We require adequate proof of identification such as a current photo drivers licence or passport with matching name and address, and a signed declaration that the person requesting the lock to be opened has the authority.

Q. Are some locksmiths better than others?

A. They sure are. Our locksmiths are all fully qualified, police licenced, and have spent many years developing and perfecting their locksmithing skills. Also we only employ family members each of whom is also a registered Justice of the Peace. Our work is always of the highest standard and integrity.

Q. Why do locksmiths sometimes charge a lot for a short time?

A. Locksmiths skills vary. Obviously a more experienced locksmith who can get you into your property in 3 minutes is worth more than one who takes an hour or more to achieve the same result. Like many professional people you are paying for the skill not just time. You can be sure that any work we do is very good value for money.

Q. Is it cheaper for me to supply the locks?

A. No Sometimes people are attracted to purchase a lock in a shop on price. This is often of poor quality although it may look OK on the outside. Also people often purchase the wrong type of lock, meaning is not able to be fitted and then may have the problem of returning it.

Q. Do you have to train to become a locksmith?

A. To qualify you must complete the prescribed TAFE course in mechanical engineering specialising in locksmithing. This usually takes at least 4 years to complete and includes an apprenticeship to a locksmithing company. You must also pass a police probity test and belong to an approved security organisation to obtain a police Security Industry Licence.

Q. How do I know that the locksmith is qualified and has the necessary police licence to work on my locks? What else must I get?

A.Always ask to see their police photo Security Industry Licence and it’s very important to check the class is 2C. If the person does not have that licence, do not permit them to work on your locks or allow then onto your property.They will be an unlicensed person and probably not qualified. Be warned.

Also be sure to receive a properly completed Tax Invoice, which of course we provide every time.

Q. Why should I use a licenced locksmith when I might be able to get a handyman cheaper?

A. Because only a licenced locksmith has the skills and authority to perform most security work. They must also belong to an approved professional security organisation and adhere to a strict code of ethics to protect your security information.

Q. Do locksmiths have a master key to fit all locks?

A. No. This is a myth. There are some low security locks which have a very small number of combinations for which there is a limited number of set keys. High security and emergency locks may be designed to open with a master key but this is only by special arrangement and limited to specified locks.

Q. Can you copy a restricted key?

A. Yes we can copy keys to restricted systems licenced with our company.